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Job Description
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Job Requirements
- Bachelor's degree in Business Administration or any related field.
- Experience as Reception Manager min. 3 years.
- Good English written and spoken.
- Presentable.
- Knowledge of all Microsoft Programs, Mostly Excel.
- Working hours from 12-9 PM.
