- Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
- Identify your customers in cooperation with the team and head
- Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
- Quick in getting back to guests through all way of communications not exceed 10-15 minutes
- Process payments for reservations and confirmation details to customers
- Assist customers in planning accommodation arrangements by offering recommendations and information about different options
- Handle changes, cancellations, or upgrades to existing reservations
- Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related or maintenance related.
- Maintain accurate records / report of reservations and all transactions
- Record all positive feedback from customers to focus on more improvement
- Record all negative feedback, raise to quality and optimization division
- Ask guests to register a feedback online through google
- Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
- Keep guests updated on any related issue to their booking on behalf of the organization
- Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management
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