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Customer Operation Specialist

- Maadi, Cairo

Customer Operation Specialist

- Maadi, CairoPosted 1 month ago
23Applicants for1 open position
  • 18Viewed
  • 3In Consideration
  • 12Not Selected

Job Details

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Job Description

  • Active participation in office management, including handling general clerical tasks.
  • Maintain record-keeping systems for recording and monitoring service processes and provide regular summary reports to Managers to ensure that relevant updates and reviews take place in a timely manner.
  • Review and analyze customer accounts to assess risk, identify trends and determine appropriate collection actions.
  • Verifying orders, including customers' personal information and payment details.
  • Aid accounting department to provide manage invoices, payments, and receipts.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Interact with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Job Requirements

  • Degree in Commerce / Business Administration or its equivalent.
  • Strong ability in business support role and/or in-office management role.
  • Customer orientation and ability to adapt/respond to different types of characters to achieve satisfaction.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to multi-task, prioritize and manage time effectively.
  • Proficient using Microsoft Office.
  • Excellent command of the English language.
  • Strong financial and analytical skills.
  • Females only

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