Customer Service Representative

Nejmo Maadi, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization; meet and exceed performance guidelines for productivity and schedule adherence 
  • Work with the leadership team to achieve specific customer and talent success goals in our pursuit to provide a best in class product experience
  • Be able to stay calm under pressure
  • Be focused at work and excited about working long hours every day with the team
  • Heavily focused on supporting a high volume of customer communication through email, tickets, and social media
  • Resolve all customer issues and provide an exceptional customer experience
  • Build a best in class customer service firm.
  • Answer queries on a range of topics from how to use our platform
Job Requirements
  • Exceptional verbal and written communication skills
  • Masterful problem-solving skills – identifying the root cause and customer need
  • Strong computer skills and light technical troubleshooting experience
  • Ability to multi-task and work cross-functionally – this is a fast-paced, rapidly growing (and changing) firm!
  • A good sense of humor and a team-player mindset
  • Amazing attention to detail
  • Great Knowledge in handling different inquires and rapidity with responses to solve the issues
  • Prior Experience in Social Media or Customer Service
About this Company


Nejmo paves the road to the future of entertainment with an innovative two-way communication channel for role models and fans. Inspired by everyone's dream to connect with their own role model, we have borne the responsibility to create a platform where... (More)

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