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Customer Service Representative

Nejmo
Maadi, Cairo
Posted 3 years ago
193Applicants for1 open position
  • 162Viewed
  • 24In Consideration
  • 67Not Selected
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Job Details

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Job Description

  • Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization; meet and exceed performance guidelines for productivity and schedule adherence 
  • Work with the leadership team to achieve specific customer and talent success goals in our pursuit to provide a best in class product experience
  • Be able to stay calm under pressure
  • Be focused at work and excited about working long hours every day with the team
  • Heavily focused on supporting a high volume of customer communication through email, tickets, and social media
  • Resolve all customer issues and provide an exceptional customer experience
  • Build a best in class customer service firm.
  • Answer queries on a range of topics from how to use our platform

Job Requirements

  • Exceptional verbal and written communication skills
  • Masterful problem-solving skills – identifying the root cause and customer need
  • Strong computer skills and light technical troubleshooting experience
  • Ability to multi-task and work cross-functionally – this is a fast-paced, rapidly growing (and changing) firm!
  • A good sense of humor and a team-player mindset
  • Amazing attention to detail
  • Great Knowledge in handling different inquires and rapidity with responses to solve the issues
  • Prior Experience in Social Media or Customer Service

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