Skills And Tools:
- Ensure that the required data for the platform is up to the set standard and uploaded
- Ensure the timely delivery of service through effective follow-up mechanisms
- Solve problems and client inquiries when needed
- Track and assess the platform’s client’s visitation and experience
- Track and assess social media accounts and performance
- Receive and document customer calls
- Promote offers and deals with clients
- Undergraduate Degree
- Basic command of English Language
- Excellent listening and interpersonal skills
- Hight attention to detail and accuracy
- Customer service orientation
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Capability to work under high pressure
- Flexible team player with ability to work on own initiative towards deadlines.
- High problem solving skills
- Natural interest in dealing with and following up on customers
- MS Office computer skills
- Accuracy in handling all assigned tasks.
- High attention to details
- Discipline, attendance and punctuality.
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