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Customer Service Agent

Elmoqawel.com - Cairo, Egypt

Customer Service Agent

Elmoqawel.com - Cairo, EgyptPosted 11 days ago
59Applicants for1 open position
  • 26Viewed
  • 6In Consideration
  • 10Not Selected

Job Details

Experience Needed:
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Job Description

  • Ensure that the required data for the platform is up to the set standard and uploaded
  • Ensure the timely delivery of service through effective follow-up mechanisms
  • Solve problems and client inquiries when needed
  • Track and assess the platform’s client’s visitation and experience
  • Track and assess social media accounts and performance
  • Receive and document customer calls
  • Promote offers and deals with clients

Job Requirements

  • Undergraduate Degree
  • Basic command of English Language
  • Excellent listening and interpersonal skills
  • Hight attention to detail and accuracy
  • Customer service orientation
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Capability to work under high pressure
  • Flexible team player with ability to work on own initiative towards deadlines.
  • High problem solving skills
  • Natural interest in dealing with and following up on customers
  • MS Office computer skills
  • Accuracy in handling all assigned tasks.
  • High attention to details
  • Discipline, attendance and punctuality.

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