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IT Help Desk Engineer

Qsource
Tanta, Gharbia

IT Help Desk Engineer

Tanta, GharbiaPosted 18 days ago
87Applicants for1 open position
  • 3Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

An International company working in Food and Beverage filed is looking to hire “IT Help desk” 

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Support in IP Cameras.

Job Requirements

 

  • located in Tanta
  • Working Hours: 9 to 5
  • Day off: Friday, Saturday
  • English :  Good
  • MCSA , CCNA : Self study
  • Graduated from Computer Science or Relevant. 
     

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