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Applications Operations Speciali...

Techno-Ways
Nasr City, Cairo

Applications Operations Specialist

Nasr City, CairoPosted 2 months ago
54Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
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Job Details

Experience Needed:
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Job Description

  • Manage all second-line technical support-related units and functions of the IT application landscape, within the company’s standards and approved policies.
  • Operate the software components of their solutions and follow daily operations relating to their own job to ensure work continuity.
  • Coordinating with infrastructure teams (network, DB, and system) to maintain, support, validate, and arrange any application related due to infrastructure changes.
  • Work with the development teams in investigating critical issues and facilitating the required logs or information.
  • Managing the production configuration changes, software upgrades, batches, and install fixes in case of technical issues
  • Provide support to the business operation users, and resolve their issues that prove difficult to service desk or 1st line support in order to ensure continuous operation for the business.
  • Keep a record of all the reported issues and ensure the needed fixes are delivered and deployed in production.
  • Develop Disaster Recovery (DR) plans including DR scripts for Application fail-overs and fail-back automation and ensure the plans are up-to-date and tested.
  • Implement the DR with the internal technical team according to the agreed design and be responsible for its maintenance.
  • Owning and updating DR  Failover/ Failback documentation to ensure the business continues.
  • Contribute to preparing timely and accurate reports that concern the Department’s line of work to meet the requirements, objectives, and standards of the Exchange and the department.

Continuous Improvement:

  • Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account best practices, improvement of business processes, cost reduction, and productivity improvement.

Information Security:

  • Assist in managing the information protection activities of the Exchange to effectively implement the security policies.

Governance and Resilience:

  • Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner
  • Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost-effectiveness, and productivity enhancement
  • Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Job Requirements

  • 3 to 5 years of experience in application support and operations is required.
  • BS/MS degree preferred in Information Technology, Computer Science, or equivalent certificate.
  • Must have strong analytical, verbal, and written communication skills.
  • Good customer service approach and team player

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JobsIT/Software DevelopmentApplications Operations Specialist