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Junior Help Desk Specialist

GIG Egypt
New Cairo, Cairo

Junior Help Desk Specialist

New Cairo, CairoPosted 26 days ago
100Applicants for1 open position
  • 78Viewed
  • 11In Consideration
  • 86Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Duties and Responsibilities:

  1. Hardware Installation and Maintenance:
    • Install and configure computer hardware components such as RAM, hard drives (HD), and power supplies.
    • Perform hardware upgrades and replacements as needed to maintain system performance.
  2. Software Installation and Maintenance:
    • Install, configure, and troubleshoot various software applications, including Windows operating systems, Microsoft Office Suite, Adobe PDF, and other essential software.
    • Ensure all software is updated and functioning properly.
  3. Printing Solutions:
    • Provide support for printing solutions, with a preference for experience with Xerox printers.
    • Troubleshoot and resolve printing issues, ensuring minimal disruption to users.
  4. Technical Problem Resolution:
    • Address and resolve technical issues reported by users, ensuring a high level of customer satisfaction.
    • Follow up with users to confirm that issues have been resolved effectively.
  5. Microsoft Outlook and Office 365 Support:
    • Provide comprehensive support for Microsoft Outlook and Office 365.
    • Assist users with setup, configuration, and troubleshooting of email accounts and Office 365 applications.
  6. Active Directory Management:
    • Join users and computers to Active Directory.
    • Manage and troubleshoot roaming profiles to ensure seamless user experiences.
  7. Network Troubleshooting:
    • Diagnose and resolve network issues, including connectivity problems and network errors.
    • Collaborate with network administrators to maintain network stability and performance.
  8. Voice IP Phones Support:
    • Provide support for Voice over IP (VoIP) phone systems.
    • Troubleshoot and resolve VoIP-related issues to ensure reliable communication.

 

 

Job Requirements

Qualifications:

  • Proficiency in installing and troubleshooting computer hardware and software.
  • Strong knowledge of printing solutions, with a preference for experience with Xerox printers.
  • Demonstrated ability to resolve technical problems efficiently and effectively.
  • In-depth understanding of Microsoft Outlook and Office 365.
  • Experience with Active Directory and managing roaming profiles.
  • Competence in diagnosing and resolving network errors.
  • Familiarity with VoIP phone systems.

Experience:

  • Years of Experience: 2-3 years of experience as a Help Desk Specialist.
  • Industry Background Preferred: Financial sector.

Education:

  • Degree: Bachelor’s degree in computer science or an equivalent field from a recognized college.

 

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