Junior Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Manage large amounts of incoming calls, emails, and messages on social media channels.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information about our products.
• Resolve customer complaints via phone, email, mail, and social media pages.
• Assist with placement of orders, refunds, or exchanges.
• Handling shipping process with the shipping companies.
• Handling the online payment company inquiries.
• Attempting to persuade the customer to reconsider cancellation.
• Informing customers about our deals and promotions.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.
• Follow up with the customers to ensure the delivery and quality of the products, to ensure the customer satisfaction level.