Cloud Service Provider - Operati...
Nasr City, Cairo
Cloud Service Provider - Operations and Support Manager
Nasr City, CairoPosted 3 days ago1 open position
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Job Description
- Develop and implement strategies for cloud operations, ensuring alignment with organizational goals and industry best practices.
- Lead, mentor, and manage a team of cloud engineers and support staff, fostering a high-performance culture.
- Oversee the day-to-day operations of cloud infrastructure and services, ensuring high availability, performance, and security.
- Establish and optimize processes for incident resolution, root cause analysis, and problem prevention within the cloud environment.
- Implement and enforce robust change management procedures to minimize risks and ensure smooth transitions of cloud services.
- Monitor and optimize cloud spending, identifying opportunities for cost reduction without compromising service quality.
- Manage relationships with service providers, ensuring service level agreements (SLAs) are met.
- Ensure cloud operations adhere to regulatory compliance requirements and security best practices.
- Forecast future cloud resource needs and plan for scaling infrastructure to meet business demands.
- Provide regular reports on cloud performance, availability, usage, consumption, and cost metrics to senior management.
Job Requirements
- Bachelor's degree in computer science, information technology, or a related field.
- Minimum of 7-10 years of experience in IT operations, with at least 3-5 years in a leadership role specifically managing cloud environments.
- Cloud provider certifications (e.g., AWS Certified Solutions Architect – Professional or equivalent) are highly preferred.
- ITIL certification (Foundation, Practitioner, or Intermediate) is highly preferred
- Certified Cloud Security Professional (CCSP) is highly preferred.
