Job Details
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Job Description
- Overall, your responsibility is to make sure customers are happy and orders are being fulfilled properly. Specifically, your primary job responsibilities will involve:
- Answering the phone and taking phone orders from customers
- Contacting customers If something goes wrong, this is required
- Answering questions customers
- Addressing problems with orders and customer complaints
- Following up with customers after orders to determine their satisfaction with the order
- A call centre agent, or CSR, will act as a liaison.
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Generate sales leads *optional*
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- one day off
- rotational shifts
- 8 working hours + 1 hrs break
Job Requirements
- University Graduate
- Very Good command of English Language
- Hard worker
- High communication skills
