Last Mile Coordinator

Delivery Management:

· Oversee and coordinate the last mile delivery process to ensure timely and accurate deliveries.

· Monitor delivery schedules and adjust routes as necessary to optimize efficiency.

· Manage and update delivery tracking systems and tools.

· Responsible of Vehicle Handover Documentation

· Compliance SOPs Audit

· On-Route Supervision

Daily Tasks:

1. Review and Plan:

o Check delivery schedules and plan the day’s activities.

o Review driver assignments and ensure all routes are properly planned.

2. Coordinate with Drivers:

o Assign delivery tasks and provide necessary instructions to drivers.

o Address any immediate concerns or issues raised by drivers.

3. Customer Interaction:

o Update customers on delivery statuses and respond to any queries or complaints.

o Resolve any delivery-related issues or delays.

4. Monitor and Adjust:

o Track delivery progress and make adjustments to routes or schedules as needed.

o Ensure that deliveries are made within the promised timeframes.

5. Documentation and Reporting:

o Update delivery records and maintain logs of any incidents or delays.

o Prepare daily reports for management review.

6. Problem Resolution:

o Handle any unexpected issues that arise during the delivery process, such as vehicle breakdowns or address problems.

o Implement solutions to prevent recurring issues and improve overall efficiency.

7. Team Support:

o Assist in coordinating between different teams to ensure seamless delivery operations.

o Participate in team meetings and contribute to discussions on performance and improvements.