Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Customer service with real estate experience.
- Helping to develop and implement a customer service policy for an entire organization.
- Finding ways to measure customer satisfaction and improve services.
- Handling face-to-face inquiries from customers.
- Communicating courteously with customers by telephone, email, letter, and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken.
- Issuing refunds or compensation to customers.
Job Requirements
- Real Estate experience is a must
- Good in English “written and spoken”.
- 1-3 years of experience in client relations within a relevant industry.
- Knowledge about customer satisfaction and retention.
- Excellent communication and presentation skills.
- Active listening with professional problem-solving skills.
- Be familiar with CRM systems and practices.
- Multitasker and effective time management skills.
