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English Customer service representative

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Smart Village, Giza
Posted 1 year ago
106People have clicked1 open position
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Job Details

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Job Description

Specific objectives and deliverables will be agreed as part of your annual Performance and Development Review (PDR) process, the points below are a summary of your main duties and responsibilities.

Job specific responsibilities:

 

  1. Manage large amounts of inbound and outbound calls in a timely manner.
  2. Follow communication “scripts” when handling different topics.
  3. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  4. Seize opportunities to upsell products when they arise.
  5. Build sustainable relationships and engage customers by taking the extra mile.
  6. Keep records of all conversations in our call center database in a comprehensible way.

Job Requirements

  • English: C2 command of (Speaking, reading, and writing).
  • Previous experience in a customer support role.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.

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JobsCustomer Service/SupportEnglish Customer service representative