English Customer service representative
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Smart Village, GizaPosted 1 year ago106People have clicked1 open position
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Job Description
Specific objectives and deliverables will be agreed as part of your annual Performance and Development Review (PDR) process, the points below are a summary of your main duties and responsibilities.
Job specific responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
Job Requirements
- English: C2 command of (Speaking, reading, and writing).
- Previous experience in a customer support role.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
