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TSS / Care Engineer Lead

Viavi Solutions
Maadi, Cairo

TSS / Care Engineer Lead

Full TimeRemotely during COVID-19
Maadi, CairoPosted 2 months ago
1 open position
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Job Details

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Job Description

  • Provide troubleshooting and technical support via phone, web-based tools, and email
  • Answer questions from customers, prospective customers, and field personnel about the features and capabilities of VIAVI’s VIA product suite.
  • Developing customer-facing documentation for our website on an as-needed basis
  • Conducting root cause analysis that will lead to effective problem solving
  • Work closely with other groups including R&D and manufacturing to implement enhancements that improve product reliability and serviceability
  • Take ownership of customer issues reported and see problems through to resolution withing the agreed SLA
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports

Job Requirements

  • Bachelor’s  in Computer Engineering, Telecommunication Engineering or related area.
  • 4 – 8 years experience in IT,Telecom and the computing industry at large.
  • Very strong in telecom protocols  (Must Have).
  •  Strong system administration knowledge of Linux Operating Systems .
  • Very strong communication skills are a must-have.
  • Experience in analyzing and troubleshooting complex technical problems is a must-have.
  • Familiarity in containerization and orchestration using industry-standard tools.
  • Familiarity with network administration.
  • Familiarity with scripting languages such as BASH, Python, Perl.
  • Familiarity with database technologies such as SQLite, Postgres. with ability to write simple SQL commands
  • Proven ability to function in a self-directed environment
  • Familiarity with telecom protocols .
  • Familiarity with HP & DELL server management software like iLO & iDRAC is a plus
  • Ability To Lead a small team of Engineers

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JobsInstallation/Maintenance/RepairTSS / Care Engineer Lead