Social Media Moderator

Reservella -
New Cairo, Cairo

Reservella -
New Cairo, CairoPosted 11 days ago

185Applicants for1 open position

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As a member of the Sales Department, the moderator collaborates with other departments within Reservella and the main tasks will be:

Moderate the comments and messages.
Answer customer inquiries related to the company.
Replying to direct messages and comments on social media platforms.
Contact potential or existing customers to inform them about a product or service.
Provide accurate, valid, and complete information.
Follow up and coordinate the customer journey to ensure the results.
Keep records of calls and customer data and note useful information.

Excellent English in writing and reading.
Previous experience in all social media channels.
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Excellent verbal communication interpersonal skills and sales skills
Good written communication skills and basic computer skills (Microsoft Office Suite)
Prior experience in a customer-focused role is a plus.