Telesales Agent
Nasr City, CairoTelesales Agent
Nasr City, CairoPosted 23 days ago30Applicants for3 open positions
- 26Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Identify and qualify potential customers through inbound and outbound communication channels.
- Provide exceptional customer service by educating potential students on NLC's diverse range of services and addressing their educational needs.
- Convert inquiries into sales opportunities and ultimately, enroll students in NLC programs.
- Develop positive relationships with potential students to foster trust and brand loyalty.
- Ensure customer satisfaction by providing ongoing support and addressing any questions or concerns.
- Monitor and report key metrics (e.g., call volume, lead generation, sales conversions, customer satisfaction scores).
- Strive to consistently meet and exceed sales targets and performance goals.
- Qualifications:
- Proven track record of success in achieving sales goals in a B2C or educational environment.
- Excellent verbal and written communication skills with the ability to tailor messages to different audiences.
- Strong listening skills to effectively understand customer needs and concerns.
- Ability to build trust and rapport with potential students.
- Adept at identifying customer challenges and offering solutions through NLC's educational offerings.
- Proficiency in using CRM software and other communication tools.
- Excellent organization and time management skills to manage a high workload and meet deadlines.
- Ability to work a night shift.
- Compensation and Benefits:
- Competitive salary and bonus structure.
- Supportive and collaborative team atmosphere focused on professional development.
- Career advancement opportunities within a thriving organization.
Job Requirements
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects