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Company OverviewRaf Health Care is a division of Raf Health, specializing in pharmaceuticals, nutrition and vitamins, home healthcare and personal products, OTC, first aid, and rehabilitation and disposables of higher standards. We offer a diverse product portfolio and are connected with a wide network of manufacturers worldwide. Our headquarters is located in Doha, Qatar, and we belong to the Health, Wellness & Fitness industry. Visit our website at rafhealthcare.com.Job OverviewWe are seeking a mid-level IT Support professional to join our team in Doha on a part-time basis. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems. The ideal candidate will have 4 to 6 years of relevant work experience.Qualifications And SkillsStrong troubleshooting skills (Mandatory skill)Proficiency in software installation (Mandatory skill)Excellent problem-solving abilities (Mandatory skill)Ability to deliver exceptional customer serviceExperience with hardware maintenanceKnowledge of network configurationOutstanding communication skillsHigh attention to detailRoles And ResponsibilitiesProvide technical support to staff and clients, resolving IT-related issues efficiently and effectivelyInstall, configure, and maintain software applications used by the organizationTroubleshoot and resolve hardware and software issuesAssist with network setup and configuration to ensure optimal performanceMaintain detailed records of IT support activities, including issue resolution and system performanceWork closely with other IT team members to develop and implement solutions to recurring problemsEnsure compliance with company policies and standards in all IT support activitiesEducate employees on best practices for using IT equipment and software
