Job Details
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Job Description
- Conduct skills gap analyses to identify areas of improvement
- Design training curricula within time and budget constraints
- Produce physical and digital educational material (e.g. videos and case studies)
- Onboard new salespeople
- Coordinate individual and team performance review sessions to discuss strengths and weaknesses
- Monitor sales objectives and results
- Collect feedback from trainees and managers about training courses
- Report on impact of training programs (e.g. sales achieved)
- Liaise with external trainers or industry professionals and organize seminars
- Maintain updated records of training material, curricula and costs
Job Requirements
- Arrange merchandise on shelves according to popularity and other criteria
- Approach customers and offer them advice on products to persuade them to buy
- Provide information and other services such as handling returns of merchandise
- Locate products on behalf of customers
- Deal with complaints in a patient and helpful manner
- Take and record orders through a computer system in person or over the phone/e-mail
- Update customer information in databases
- Go the “extra mile” to meet targets
- Monitor shelves inventory and unload new products when needed
- Operate cash registers and close daily revenues
- Maintain a clean and orderly environment in the store