Responsibilities 

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed (Help passengers to plan for their trips).
• Communicating with customers to answer questions about tickets, pricing, or flight schedules (Help passengers by answering questions on travel arrangements.).
• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders.
• Entering customer information into a computer system to issue tickets or update records 
• processing electronic ticketing requests for customers or agents over the phone 
• Explaining airport rules and procedures to passengers prior to boarding flights.
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket.
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
• Familiarity with visa requirements, travel insurance, and other relevant travel documentation.
• Provide good customer service.