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Call Center Agent

Residence Egypt - New Cairo, Cairo

Call Center Agent

Residence Egypt - New Cairo, CairoPosted 11 days ago
117Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Duties & Responsibilities:

  • Answers out coming calls by clarifying desired information, location, and providing information.
  • Maintains call center database by entering information.
  • Follow up clients calls where necessary.
  • Enter new client’s information into system.
  • Take the clients calls through the Sales Team.
  • Take part in supporting sales processes through data collected from clients.
  • Keep an updated database of client’s information/inquiries and send it to the concerned department for proper action accordingly.
  • Follow communication “scripts” when handling different topics
  • Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Achieving the highest customer satisfaction. 
  • Any other duties related to the job.

Job Requirements

  • Females only.
  • Bachelor’s degree in related field. 
  • At least 1 years of experience.
  • Communication Skills: very good at interacting with prospective the clients.
  • Organizational Skills: They are able to manage several telephone calls.
  • Ability to perform several tasks concurrently with ease and professionalism. 
  • Ability to communicate in Arabic & English clearly verbally and in writing. 
  • Must be able to keep client matters strictly confidential

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