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English Call Center Agent

- Maadi, Cairo

English Call Center Agent

- Maadi, CairoPosted 15 days ago
47Applicants for15 open positions
  • 46Viewed
  • 1In Consideration
  • 10Not Selected

Job Details

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Job Description

  • Determine the requirements by working with customers.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintain call center database by entering information.
  • Keep equipment operational by following established procedures; reporting malfunctions.
  • Update job knowledge by participating in educational opportunities.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements

  • Fluency in English is a MUST.
  • Excellent Communication& Handling Skills.
  • V.Good Business Writing Skills.
  • Flexibility with Rotational Shifts.
  • Flexibility with working location: Maadi.
  • Availability to start immediately if accepted.

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