Spanish Shared Services Associat...
Job Details
Skills And Tools:
Job Description
- Provide high-quality support and assistance to Spanish-speaking clients and internal stakeholders across various business functions.
- Handle inquiries, resolve issues, and process requests efficiently via phone, email, or chat in both Spanish and English.
- Collaborate with cross-functional teams to ensure seamless service delivery and operational excellence.
- Maintain accurate records of interactions, transactions, and service requests in company systems.
- Assist in the preparation and translation of documents, reports, and communications as needed.
- Identify opportunities for process improvement and contribute to the optimization of shared service workflows.
- Ensure compliance with company policies, procedures, and data protection regulations.
- Participate in training sessions and ongoing development initiatives to enhance service skills and product knowledge.
- Support onboarding and knowledge transfer for new team members within the shared services function.
- Meet or exceed established performance metrics and service level agreements (SLAs).
Job Requirements
Secondary qualification preferably Bachelor's or Degree in Business Studies, Labor Sciences, Business
Administration and Management, Economics and/or IT
Specific Knowledge:
Expert level knowledge of Office Automation. (Excel is required)
Knowledge of Meta4 and GT other ERP
Knowledge of project management
Knowledge of report preparation, data analysis, information verification and/or management control.
Knowledge related to task planning and management.
Experience:
At least 3 years' experience in administration, auditing and/or management control departments in
companies linked to the Contact Center sector.
Experience in areas of planning, reporting, data analysis and/or management control.
Languages. Advanced or Native Spanish (written and spoken). English (written and spoken) is
also valued.
