Customer Care Agent
Cairo, Egypt
Customer Care Agent
Cairo, EgyptPosted 12 days ago34Applicants for3 open positions
- 30Viewed
- 30In Consideration
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Job Details
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Job Description
- Following all customer care department work instructions.
- Performing fitting of hearing aids to customers.
- Filling in application forms for the customers.
- Informing recommendations/orientation about hearing aids
- Dealing with/helping to solve any customer complaints professionally.
- Selling & promoting the company products and giving detailed information about them.
- Performing all necessary transactions on customer care applications.
- Communicating with technical team on customer's maintained & newly devices.
- Preparing daily, weekly, monthly and annual reports for all work perspectives.
- Following up with customers and having feedback about the company services and products regularly.
- Working on achieving the company selling targets.
- Attending all customer care meetings & trainings scheduled by the company.
- Meeting Customer Care department’s objectives and KPIs.
Job Requirements
- Good Command of English.
- Good computer skills.
- Excellent time management and organizing
- Excellent verbal \ written communication skills.
- Good problem handling skills
- Excellent customer focus skills
- Good multi-tasking skills
