Job Details
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Job Description
Job Description:
- Receive calls from BMW hotline number and greet customers warmly to ensure customer satisfaction.
- Maintain a positive, empathetic and professional attitude toward customers at all times and ascertain problem or reason for calling to ensure resolving the problem.
- Handle customer complaints and follow up with customer cases with the relevant departments to ensure that the needed actions are taken.
- Classify the customers’ complaints and inquiries to be analyzed by the VOC team.
- Respond promptly to customers’ questions and inquiries related to products and services.
- Follow up with communication procedures, guidelines, and policies to provide professional customer support.
Job Requirements
Knowledge and skills:
- Bachelor degree
- 1-5 years of experience.
- Excellent user of Microsoft Office Applications
Personal skills
- Customer oriented
- Excellent communication skills
- Phone etiquette.
- Ability to work under pressure.
