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Call Center Agent

Ideal Standard Internati...
Sheraton, Cairo

Call Center Agent

Sheraton, CairoPosted 2 months ago
60Applicants for1 open position
  • 38Viewed
  • 5In Consideration
  • 13Not Selected

Job Details

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Job Description

As our team is expanding, we are on the hunt for additional qualified Call Center Agents to join a fast-growing team.  The ideal candidate will perform the following duties: 

  • Manage inbound calls in a timely manner.
  • Provide courteous and professional phone support to customers.
  • Update customers account data, as required.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Fulfill all duties as communicated and assigned by the call center supervisor.
  • Other duties might be assigned.

Job Requirements

  • Bachelor's degree in any relevant field
  • 1-2 years’ experience in a similar role (call center or customer service environment).
  • Good English Language
  • Very good PC skills (Microsoft Office: Word, Excel & Power Point).
  • Age: 23 to 27

General Requirements

  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone and verbal communication skills.
  • Customer focus and adaptability to different situations.
  • Ability to work under pressure & meet deadlines.
  • Highly presentable

Thank you for your interest in applying, we really appreciate your time.   Therefore, only candidates who fulfill the above-mentioned criteria will proceed forward.  

Good Luck!

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