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Call Center Collection & Recover...

Maadi, Cairo

Call Center Collection & Recovery Manager

Maadi, Cairo
Posted 23 days ago
174Applicants for1 open position
  • 4Viewed
  • 2In Consideration
  • 0Not Selected

Job Details

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Job Description


Scope of work

Multinational Company working in Microfinance field have an opportunity for Recovery Manager  responsible for managing collection call center agents 100+, contacting delinquent loan customers to negotiate repayment plans that are acceptable for Microfinance and customers.

Main responsibilities and tasks

  • Manage the call center team responsible 100+ collection call center agent.
  • Reduce the bad debts of the clients and meet the target
  • Monitor and supervise the daily payments of delinquent accounts in the loan portfolio assigned to the recovery officer
  • Contact delinquent customers directly through phone calls, business and residence premises visits, warning letters and indirectly through guarantors, relatives, partners and other counter parties
  • Negotiate with customers in delinquency about the appropriate repayment schedule and possible restructuring tools
  • Assist loan officers / sales representatives in obtaining debts from customers in the early stages of delinquency
  • Conduct a financial analysis to prepare recommendations, recovery plans and possible restructuring solutions for resolving loans in delinquency
  • Ensure efficient follow-up of severe cases of arrears of loans repayment to reach a realistic and affordable repayment schedule
  • Ensure compliance with established policies, procedures and internal controls to protect the interest of organization
  • Initiate a debt collection procedure through the judiciary if the client does not intend to repay the loan or all possible debt repayment measures have been exhausted
  • Inform the indirect supervisor of the general collection trends and specific collection issues
  • Maintain extensive knowledge of best recovery practices and portfolio management concepts
  • Identify and report suspicious transactions and decisions to management
  • Guarantee the confidentiality of processed information



Job Requirements

  • Experience in banking call centers, financial organization or call centers projects collection department
  • 3+ years of experience in the same field 
  • Excellent Command of English language.
  • Observer and attentive to details.
  • Strong leadership and communication Skills.
  • Self-motivated and Can work under pressure .

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