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Job Description
Scope of work
Multinational Company working in Microfinance field have an opportunity for Recovery Manager responsible for managing collection call center agents 100+, contacting delinquent loan customers to negotiate repayment plans that are acceptable for Microfinance and customers.
Main responsibilities and tasks
- Manage the call center team responsible 100+ collection call center agent.
- Reduce the bad debts of the clients and meet the target
- Monitor and supervise the daily payments of delinquent accounts in the loan portfolio assigned to the recovery officer
- Contact delinquent customers directly through phone calls, business and residence premises visits, warning letters and indirectly through guarantors, relatives, partners and other counter parties
- Negotiate with customers in delinquency about the appropriate repayment schedule and possible restructuring tools
- Assist loan officers / sales representatives in obtaining debts from customers in the early stages of delinquency
- Conduct a financial analysis to prepare recommendations, recovery plans and possible restructuring solutions for resolving loans in delinquency
- Ensure efficient follow-up of severe cases of arrears of loans repayment to reach a realistic and affordable repayment schedule
- Ensure compliance with established policies, procedures and internal controls to protect the interest of organization
- Initiate a debt collection procedure through the judiciary if the client does not intend to repay the loan or all possible debt repayment measures have been exhausted
- Inform the indirect supervisor of the general collection trends and specific collection issues
- Maintain extensive knowledge of best recovery practices and portfolio management concepts
- Identify and report suspicious transactions and decisions to management
- Guarantee the confidentiality of processed information
Job Requirements
- Experience in banking call centers, financial organization or call centers projects collection department
- 3+ years of experience in the same field
- Excellent Command of English language.
- Observer and attentive to details.
- Strong leadership and communication Skills.
- Self-motivated and Can work under pressure .
