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Regional Service Manager – Saudi...

KnowledgeNet - Riyadh, Saudi Arabia

Regional Service Manager – Saudi Arabia

KnowledgeNet - Riyadh, Saudi ArabiaPosted 2 months ago
33Applicants for1 open position
  • 12Viewed
  • 0In Consideration
  • 2Not Selected

Job Details

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Job Description

To manage the service department team and handles customer service interactions. The service manager ensures excellent customer service, maintains strong relationships with customers and partners, and ensures customers satisfaction. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.


  • Developing and implementing service standards and procedures for the service delivery department
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Supervising other members of the service delivery team
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Maintaining customer relationships and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Conducting periodic appraisals of team members and identifying areas for improvement
  • Creating and presenting regular reports to senior management
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining a strong working knowledge of the industry  

Job Requirements

  • Bachelor’s Degree in Computer Science or a Related Field.
  • 8-12 years of experience in Software Services
  • Saudi Nationality is a Must
  • Strong Financial industry knowledge is an advantage.
  • Excellent leadership, communication, sales, and customer service skills.

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JobsIT/Software DevelopmentRegional Service Manager – Saudi Arabia