IT Executive

Job Description

• Implement department strategy to achieve IT station’s goal
• ·       Perform tasks related to new IT system implementations on site
• ·       Send new hardware/software request to procurement departent
• ·       Create and manage user accounts and access permissions.
• ·       Set up workstations for new employees (software/hardware)
• ·       Setup and manage local scanners
• ·       Support and troubleshoot hardware/software issues on
• ·       Workstations/scanners and ensure latest software updates deployment.
• ·       Maintain local servers (Physical, Virtual) and responsible for local data center.
•  Manage data Backup schedules and physical backup media storage (including offsite keeping and sending to Infofort where applicable)
• ·       Ensure implementation of latest software security patches and update
• ·       Run scheduled antivirus and resolve threats immediately as it occurs
• ·       Monitor local servers health, link status for all country branches and call center systems
• ·       Handle GCS and resolve cases on daily basis
• ·       Manage local SQL server where applicable.
• ·       Maintain annual inventory of all IT related assets (hardware and software)
• ·       Supervise and follow up on tasks given to external IT companies
• ·       Follow up with internet and telecom providers.
• ·       Adhere to company Information Security compliance and sustainability corporate policies
• ·       Collaborate with the team to achieve its objectives
• ·       Self-development and skill improvement
• Facilitate the flow of information horizontally and vertically
• Achieve set annual KPI’s and develop oneself on skill gaps
• Continuously support and address all country employee’s IT issues
• Resolve all employee Help desk within the time frame
• Assist in managing IT resources and tools and where applicable recommend cost-saving.
•  Suggest IT requirement to be included in the IT budget.