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Job Description
- Passionate and knowledgeable about specialty coffee and restaurants service
- Develop and lead in-store training classes for coffee and services
- Collaborate with restaurant leadership to provide support, feedback, and coaching in the Certification of Trainers process.
- Provide hands-on, on-site operational excellence training for various roles within the restaurant, highlighting job-specific training, customer service standards, food & beverage product knowledge, compliance & safety, and systems.
- Conduct in-store visits to audit hospitality, service steps, product knowledge, salesmanship, operational effectiveness, cleanliness, safety, and ambiance.
- Collaborate closely with the Training & Beverage Department and Operations teams to coordinate enterprise training strategy.
Job Requirements
- Minimum of 7-years’ experience working in specialty coffee
- Minimum 3 years in management in training or managerial role in a restaurant / speciality coffee
- Flexible working hours as you will be expected to work weekends and some evenings, depending on the businesses needs n excellent communicator and influencer with strong interpersonal skills
- Able to closely engage various groups of coffee professionals at all levels of experience
- Be approachable, friendly and charismatic at all times
- Devoted to educating, leading and encouraging coffee development with all staff
- Highly confident and experienced in delivering and training consistency, quality and speed across all locations
- Able to jump behind a machine during peak periods of trade
- A self starter who is continuously innovating and looking towards the next challenge
