IT Infrastructure & Networks Delivery & Testing Expert

JOB PURPOSE : Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities.Their main operational role includes providing expert support during the development of ZATCA IT Infrastructure and networks delivery guidelines, and standards. Supervise the development of the IT infrastructure and networks project /installation plans. Provide support to the delivery of IT Infrastructure and networks projects. Provide recommendations and corrective actions to the testing activities related to Infrastructure and networks. Review and validate the documentation of IT infrastructure and networks implementation. ROLES AND RESPONSIBILITIES : Capture the current ZATCA IT Infrastructure and Networks delivery framework, conduct benchmark and research on new IT delivery trends and standards, and develop ZATCA IT Infrastructure and Networks delivery guidelines and standards Conduct requirement gathering sessions with all stakeholder, consolidate and analyze business requirements, and develop comprehensive IT infrastructure & networks project plans (planning, execution, monitoring, closing) Align with all IT Infrastructure and networks project stakeholders, manage the implementation of IT Infrastructure and networks solutions (software, hardware, servers' installation, backup, datacenter, disaster recovery), and document all project information and lesson learned Align with all IT Infrastructure and networks stakeholders, manage the installation of Infrastructure and networks components such as routers, switches, load balancers…etc., and document the completed changes Participate in the testing and validation of infrastructure and networks components, detect and report any issues to find appropriate solution Coordinate with relevant stakeholders to agree on corrective action plans, implement needed actions, and coordinate retesting and revalidation process to ensure the effectiveness Collect IT infrastructure and Networks documentation, update the knowledge base in cooperation with vendors and related functions, and develop training schedules to all relevant functions Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner Escalate complex problems to the relevant person to ensure cases/issues are closed properly Perform other duties as requested JOB QUALIFICATIONS AND REQUIREMENTS : A minimum of 5 years of relevant experience Bachelor’s degree in Computer Science, Information Technology, or equivalent is required