Job DescriptionThe role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems, and other related services. Application Operations Engineer will participate in system capacity evaluation and plan.ResponsibilitiesInvestigate and coordinates the resolution of potential and actual application /service problems.Ensure that operational documentation for system is fit for purpose and current.Advise on the correct and effective use of system.Review application/system software updates and identifies those that merit action.Use application /system management software and tools to collect logs and analyze it. Carries out agreed application operational procedures, including application configuration, installation, and maintenance.Use Application management tools to collect and report application performance statistics and error logs.Automate application tasks, processes, and deployments to the best possible ways. Monitor service component of the applications. Receive and respond to routine requests for support, and investigate in accordance with established procedures.Assist users in their work and issues Perform application administration tasks and resolve issues. Assist in the investigation and resolution relating to integrations with the application to the extent possible. Provide knowledge transfer and training to other application services engineers. QualificationsPreferred QualificationsA tertiary-level qualification from an internationally recognized institution in computer science or related subject areaYears & Nature of ExperienceWould have 3 to 5 years of equivalent experience where required competencies and experience have been demonstratedAn experienced professional who can deliver on difficult technical tasksHas project implementation experienceIs self-sufficient at work and could be given small project responsibilityHas provided technical supervision to junior staff in the pastTechnical CompetenciesProject ManagementOperations analysisTroubleshootingReporting Behavioral CompetenciesCollaboration Communication Problem solving Digital fluency