Job description:Job Purpose To oversee and manage the delivery of non-technical, or "soft," services within a facility to ensure a clean, safe, and well-maintained environment, while optimizing efficiency and compliance with regulations.Key Accountability Areas Service Coordination: Oversee the coordination and management of soft services including cleaning, janitorial services, landscaping, and waste management to maintain facility aesthetics and functionality.Vendor Management: Identify, select, and negotiate contracts with service vendors and suppliers ensuring cost-effectiveness and quality of service.- Regularly monitor and evaluate vendor performance against service level agreements (SLAs) to ensure contractual obligations are met.Compliance and Regulations: Maintain up-to-date knowledge of relevant regulations, industry standards, and best practices.Team Management: Lead and supervise the soft services team, fostering a collaborative work environment.Client Communication: Act as the primary liaison between the facility and its clients, tenants, or occupants, ensuring their needs and expectations are met.Performance Monitoring: Utilize key performance indicators (KPIs) and client feedback to assess the quality of soft services.Emergency Response: Develop and maintain comprehensive emergency response plans for all soft services areas.Quality Assurance: Establish and enforce quality control measures to consistently meet or exceed service standards.Documentation and Reporting: Keep accurate records and documentation related to all aspects of soft services management.Continuous Improvement: Continuously identify opportunities for process and operational improvements within soft services.Customer Satisfaction: Prioritize and actively work towards enhancing customer satisfaction through top-notch soft services.Security and Access Control: Oversee measures related to soft services that impact security and access control, ensuring a secure environment for all.Academic Qualification Bachelor DegreeWork Experience 10-15 years15+ yearsTechnical / Functional Competencies Facilities ManagementProfile description:Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals. alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar. For more information about alfanar, please visit alfanar.com