Senior Security Engineer

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Raya Information Technology: one of Raya’s subsidiaries is hiring for Senior Security Engineer  

 

What will you do?

• Follow the project tasks plan for deploying the installations tasks upon the agreed plan & Scope of work in light of Raya’s standards

• Perform professionally the project(s)’ Configuration as per its LLD and according to Raya standards• Manage well organized tasks’ assignment & know-how transfer to junior engineers

• Respond professionally to the dispatched Customer Calls within the time agreed on the SLA (Service level Agreement)

• Conduct efficiently troubleshooting & solving problem(s) (Level 2) within the time agreed on the SLA.

• Follow the Escalation Matrix if the problem is of a higher level or still persists 

• Commit to conduct the testing process as per acceptance criteria• Follow up and monitor junior engineers’ performance and, by turn, efficiently reporting to team leader

• Report accurate technical activities to Security team leader

• Follow the proper escalation matrix if the Problem still persists & efficiently troubleshoot and solve the escalated problems (Level 2) within the time agreed on the SLA.