Job Purpose

This role holds the responsibility to identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. The Wholesale DGM should be responsible for the whole Nissan network.

Main Accountabilities / Responsibilities

Sales Process Enhancement

• Build network strategy along with sales GM & DND

  
  

• Identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc.

  
  

• Review sales consultant performance and efficiency with management & define action plans

  
  

• Review Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practices

  
  

• Review VDM levers (volume bonus) with outlet management, build business cases to support investments and communicate the profit opportunities associated with target achievement

  
  

• Forecast month end retail landing on a weekly/monthly basis to improve NSC's forecast accuracy

  
  

• Support in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progress

  
  

• Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches)

  
  

• Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts.

  
  

Marketing Enhancement

• Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches)

  
  

• Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts.

  
  

• Provide recommendations on new & innovative ways to enhance marketing efforts

  
  

• Periodically review CRM activity; support dealership on reputation management, digital markets and  improving prospecting & lead management tactics

  
  

• Support dealership and national efforts through the assistance at auto shows as well as local activities

  
  

Incentive (VME) management

• Educate dealership personnel on current incentive programs for customers, sales associates and outlet

  
  

• Ensures that dealership personnel comply with rules and requirements.

  
  

Business management

• Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards.

  
  

• Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow up plan.

  
  

Carflow

• Review carflow to ensure sufficient stock levels are maintained to attain retail targets.

  
  

Customer Quality

• Ensure Customer Satisfaction through implemented tools (e.g. Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures

  
  

• Ensure dealer management address specific customer complaints that need to be resolved

  
  

• Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level

  
  

Dealer Network Development

• Conduct routine assessments of outlet facilities to ensure Retail Visual Identity aligned with the latest Global Standards

  
  

• Routinely document outlet performance via contact/visit reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place

  
  

• Ensure adequate level of demo/test drive vehicles are maintained and that demo car policies are adhered

  
  

Training

• Conduct or support training of sales associates and monitor the training status of outlet staff (aligned with Global Curriculum)

  
  

• Conduct or support leadership training for dealer principals/sales/service managers (aligned with Global Curriculum)

  
  

HR

• Monitor staff levels to ensure the appropriate number and qualification (% of certification where applicable)  of staff is maintained & the pay plans are in line to successfully attain retail objectives

  
  

Others:

• Maintain awareness of competitive dealership actions (Marketing or Network actions)

  
  

• Deploy special initiatives such as Nissan Customer Way (NCW)

  
  

• Ensure dealers are aware of and capable of utilizing NSC provided tools and resources

  
  

Relevant experience:

• Minimum 5 years of experience in the same field

  
  

• Automotive experience is a must

  
  

Competencies:

• Excellent Communication and leadership skills.

  
  

• Self-motivated Individual with professional behavior who operates under highest standards of ethical conduct.

  
  

• High MS Office capabilities

  
  

• Fluency in English and Arabic

  
  

• Strong communication, influencing and conflict management skills

  
  

• Negotiation skills  

  
  

• Business relationship management skills

  
  

• Time management skills

  
  

• Detail Oriented

  
  

• Analytical skills 

  
  

Giza Egypt