Job Purpose
This role holds the responsibility to identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. The Wholesale DGM should be responsible for the whole Nissan network.

Main Accountabilities / Responsibilities

Sales Process Enhancement

Build network strategy along with sales GM & DND
Identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc.
Review sales consultant performance and efficiency with management & define action plans
Review Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practices
Review VDM levers (volume bonus) with outlet management, build business cases to support investments and communicate the profit opportunities associated with target achievement
Forecast month end retail landing on a weekly/monthly basis to improve NSC's forecast accuracy
Support in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progress
Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches)
Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts.

Marketing Enhancement

Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches)
Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts.
Provide recommendations on new & innovative ways to enhance marketing efforts
Periodically review CRM activity; support dealership on reputation management, digital markets and improving prospecting & lead management tactics
Support dealership and national efforts through the assistance at auto shows as well as local activities

Incentive (VME) management

Educate dealership personnel on current incentive programs for customers, sales associates and outlet
Ensures that dealership personnel comply with rules and requirements.

Business management

Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards.
Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow up plan.

Carflow

Review carflow to ensure sufficient stock levels are maintained to attain retail targets.

Customer Quality

Ensure Customer Satisfaction through implemented tools (e.g. Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures
Ensure dealer management address specific customer complaints that need to be resolved
Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level

Dealer Network Development

Conduct routine assessments of outlet facilities to ensure Retail Visual Identity aligned with the latest Global Standards
Routinely document outlet performance via contact/visit reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place
Ensure adequate level of demo/test drive vehicles are maintained and that demo car policies are adhered

Training

Conduct or support training of sales associates and monitor the training status of outlet staff (aligned with Global Curriculum)
Conduct or support leadership training for dealer principals/sales/service managers (aligned with Global Curriculum)

HR

Monitor staff levels to ensure the appropriate number and qualification (% of certification where applicable) of staff is maintained & the pay plans are in line to successfully attain retail objectives

Others:

Maintain awareness of competitive dealership actions (Marketing or Network actions)
Deploy special initiatives such as Nissan Customer Way (NCW)
Ensure dealers are aware of and capable of utilizing NSC provided tools and resources

Relevant experience:

Minimum 5 years of experience in the same field
Automotive experience is a must

Competencies:

Excellent Communication and leadership skills.
Self-motivated Individual with professional behavior who operates under highest standards of ethical conduct.
High MS Office capabilities
Fluency in English and Arabic
Strong communication, influencing and conflict management skills
Negotiation skills
Business relationship management skills
Time management skills
Detail Oriented
Analytical skills
Giza Egypt