IT Supervisor

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionMember of a multi-site corporate IT team with a primary responsibility for maintaining, improving, and managing software, systems, and hardware at our York, PA facility.ResponsibilityProficient within desktop, systems, ERP and have excellent ability in providing team members with technical supportConduct root cause analysis in support of process improvementsAnalyze system hardware and software problems and provide technical solutionsWork with team members to resolve ongoing functional issues with applicationsResponsible for in-house repairs of laptop and desktop computers, servicing equipment, and inventory involvedProvide LAN / WAN troubleshooting Data Center / Site monitoringEnsure technical compatibility of existing and proposed software and hardware solutionsResponsible for team member IT orientation and training sessions Provide technical implementation and support for applications usedWork closely with the IT team on various projectsQualificationsSkills/Experience:Bachelor’s degree in information systems, computer science, or 6+ years of experience in system administration and IT user assistanceStrong communication skills for discussing effective solutions and areas of improvementAbility to identify and evaluate system deficienciesStrong in Azure/O365/AD/GPOGreat understanding of business process analysisAbility to communicate clearly and concisely with management and end user communityStrong knowledge of systems and networkingUnderstands ticket process, workflow, and queue managementEpicor, Infor/Visual experience a plusHybrid work capability