Lead and manage the IT Infrastructure and Service Desk teams to ensure efficient and effective IT operations. Responsible for the planning, implementation, and maintenance of the organization's IT infrastructure and support services. Oversee the design, deployment, and maintenance of the organization's IT infrastructure, including servers, network, storage, and data centers. Ensure the availability, reliability, and performance of IT systems, and implement proactive monitoring and maintenance routines. Collaborate with other teams to plan and execute infrastructure upgrades and expansions. Lead and mentor the Service Desk team in providing exceptional technical support to end-users and addressing IT issues promptly. Establish and monitor service desk KPIs and SLAs to ensure service quality and efficiency. Continuously improve service desk processes and workflows to enhance user satisfaction. Manage the IT infrastructure and service desk budgets, ensuring cost-effective operations and adherence to financial constraints. Implement and enforce IT security policies and practices to safeguard the organization's data and systems. Recruit, train, and develop IT staff, fostering a high-performing and cohesive team. Collaborate with vendors and third-party service providers to procure, install, and maintain IT infrastructure components. Maintain accurate documentation of IT infrastructure configurations, procedures, and incident reports. Generate regular reports on IT performance, issues, and improvements for management.