Senior IT Helpdesk

Job SummaryAs an IT Help Desk Technician, you are responsible for providing technical support and assistance. You will interact with employees by phone, email, and in person to resolve their computer problems related to software and hardware issues to help them get back up and running smoothly again.Responsibilities: Provide immediate first-level support; Whether via phone or remote access including problem resolution for software/hardware.Preventive maintenance of the HW and SW according to agreed plans.Perform minor software and minor hardware repairs.Diagnosing errors, troubleshooting & maintain network connections or any other computer systems.Maintain inventory of all IT equipment.Handle all documentation for hardware and software, maintenance, and problem resolutions.Properly escalate unresolved queries to the next level of support or external consultant.Manage PC setup and deployment for new employees using standard hardware, images, and software.Perform software installations and updates.Maintain accurate network documentation.Help engineers from remote access for troubleshooting.Set up and configure PCs, printers, peripherals, and networking equipment.Requirement: Bachelor’s Degree in Information Systems, or relevant field.Knowledge of windows administration and networking.Experience providing desktop technical support to end-users in a business environment.Excellent troubleshooting skills.Excellent communication skills.Language Skills: Good English (oral/written).Attention to detail and good problem-solving skills.Excellent interpersonal skills.