Job DescriptionCreate, follow-up and finalized the resolution the IT tickets within the SLA based on incidents and problem management for desktop and services tickets (analysis, definition, support, solutions, improvement suggestion and more)Responsible for the IMAC servicesMonitor and prioritize ticketed requests based on status, updates, and escalations.Respond in a timely manner to services issues and requests from users within the SLA.Knowledge of basic network troubleshoot.Knowledge of basic computer and network security.Knowledge of basic server room tasks and standards such as testing, cabling, device managements and support the network team to do remote troubleshoots and changes.Installation of hardware and software in computer devices and application for iOS devicesWell organized the regular documentation for software, hardware, and tools.Hardware and software technical Asset Management (including recharging) in relevant tools.Participating in possible new IT roll-outs projects.IT tool (e.g. MS365) and service consultancy to the costumers.Resolve technical issues in a timely manner using available resources within the company.Maintain the IT Orders, follow up with suppliers to insure will meet the deadline.Communicate with external service providers whenever needed.QualificationsBachelor’s or master’s degree in computer science or related fieldExcellent organizational and interpersonal skills, time management, ability to work under pressure, flexible to adapt with changes and enjoy working in multicultural environment.Excellent customer service and communications skills for either face-to-face or remote customersWiling to learn the new tools, technology and standards based on projects, tasks, and roles.Proficiency in Windows Operating Systems, Client Software, Hardware IT equipment, MS365 for using and user support and basic Server and Network KnowledgeCan work individual and within the Middle East team with highest collaboration.Fluent in English, Arabic is a plus.