JOB PURPOSE: Jobholders at this level carry out specific tasks independently but are subject to close supervision. They contribute to the completion of required simple operational tasks covering the gathering of samples and collection of needed data from different sources to be assessed and analysed in order to detect non-conformity cases and for the measurement of KPIs, also assisting in developing periodical reports and following-up continuously with related stakeholder to ensure the proper implementation of corrective action plans.They research, collect and analyze information, draft reports and documents, participate in specific meetings and develop their own professional expertise. ROLES AND RESPONSIBILITIES : Understand quality assurance framework and tools, and ensure proper implementation of set plan Gather sampling data from different sources and review case samples to ensure compliance with policies, procedures, quality standards and code of ethics Detect, evaluate and investigate non-conformity cases, define root causes and justifications through negotiating with related internal stakeholders to understand challenges and issues faced Monitor KPIs and dashboards to highlight achievements or underperforming streams and accordingly determine needed improvements Develop needed corrective actions for detect non-compliance cases and communicate them with senior team to gather their feedback with needed recommendations and improvements Escalate serious cases to relevant functions to take necessary legislative and judicial actions Develop quality assurance reports highlighting non-conformity cases, recommended corrective action plans, challenges and achievement, and communicate them with related stakeholders to initiate implementation of needed correction Continuously follow-up with concerned stakeholders to ensure proper implementation in a timely manner JOB QUALIFICATIONS AND REQUIREMENTS: Knowledge and Experience: 1-2 years of relevant experience Education and Certifications: Bachelor’s degree in Business Administration, Legal Studies, or equivalent is required