Customer Success Manager

Objective:

• Responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with a product or service, help customers achieve their desired outcomes and maximize the value they receive from the product or service
  

What you'll do!

• Developing and maintaining strong relationships with customers to understand their business objectives, challenges, and requirements
  
• Engaging with customers to identify opportunities for improvement and expansion, and provide recommendations to drive customer success
  
• Ensuring the correct products and services are delivered to customers in a timely manner
  
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
  
• Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  
• Training new customers to ensure that they have a smooth and successful implementation of the product or service
  
• Conduct regular check-ins and business reviews with customers to assess their satisfaction, gather feedback, and identify areas for improvement
  
• Collaborating with cross-functional teams, such as sales, product development, and support, to address customer needs and ensure a seamless customer experience
  
• Monitoring customer usage and adoption of the product or service, and taking proactive measures to increase engagement and retention
  
• Identifying and mitigating customer risks and challenges, and escalating issues as needed to ensure customer satisfaction and retention
  
• Providing product demonstrations, presentations, and training sessions to customers as needed
  
  

What you should have!

• Preferred Bachelor of Computer Science, Business Administration, or any related field
  
• Proficiency in a customer-facing role, such as customer success, account management, or sales
  
• Ability to understand complex customer requirements and provide tailored solutions
  
• Results-oriented mindset, with a focus on driving customer success
  
• Manage multiple customer accounts simultaneously
  
• Proficiency with customer success platforms and tools is a plus