Sr. IT Support Engineer

As a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports.

● Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.

● Have a deep understanding of Dubizzle Egypt IT applications and core infrastructure.

● Provide Support for all IT related matters.

● Research and identify solutions to software and hardware issues.

● Diagnose and troubleshoot infrastructure issues.

● Work and provide mentorship to the entry levels in the team.

● Extract security reports and log all vulnerabilities.

● Track computer system issues through to resolution, within agreed time limits.

● Full ownership to Dubizzle assets and track its life cycle and maintenance.

● Use ITSM software, email and chat applications to give users quick answers to simple IT issues.

● Ensure all issues are properly logged and documented.

● Prioritize and manage several open issues at one time.

● Document technical knowledge in the form of notes and manuals.