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Job Description
Job Description
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.
They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities
Issue Investigation & Resolution
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications
Reproduce issues in test/staging environments to identify bugs or misconfigurations
Conduct detailed log analysis, SQL/database checks, and API validation
Classify and prioritize incidents based on severity and business impact
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings
Collaborate with L1 and L3 teams during major incidents and post-incident reviews
Communicate with business users or clients to gather additional information when needed
Provide workarounds or solutions while permanent fixes are being developed
Maintain knowledge base and support documentation
Prepare scripts or SQL queries to validate data or resolve issues
Perform basic configuration changes or updates in non-production environments
Conduct release verification and smoke testing after deployments
Analyze recurring issues to suggest long-term fixes or enhancements
Provide feedback to development/QA teams to improve application stability and usability
Soft Skills
Strong analytical and problem-solving skills
Excellent communication and documentation abilities
Ability to work independently and under pressure
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.
They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities
Issue Investigation & Resolution
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications
Reproduce issues in test/staging environments to identify bugs or misconfigurations
Conduct detailed log analysis, SQL/database checks, and API validation
Classify and prioritize incidents based on severity and business impact
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings
Collaborate with L1 and L3 teams during major incidents and post-incident reviews
Communicate with business users or clients to gather additional information when needed
Provide workarounds or solutions while permanent fixes are being developed
Maintain knowledge base and support documentation
Prepare scripts or SQL queries to validate data or resolve issues
Perform basic configuration changes or updates in non-production environments
Conduct release verification and smoke testing after deployments
Analyze recurring issues to suggest long-term fixes or enhancements
Provide feedback to development/QA teams to improve application stability and usability
Soft Skills
Strong analytical and problem-solving skills
Excellent communication and documentation abilities
Ability to work independently and under pressure
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
Job Requirements
Requirements
Technical Skills
Strong understanding of various technologies (Java, .net and visual basic)
Experience with web application architectures (e.g., client/server, REST APIs)
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
Technical Skills
Strong understanding of various technologies (Java, .net and visual basic)
Experience with web application architectures (e.g., client/server, REST APIs)
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
