Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Job DescriptionThe PositionTo effectively supervise the safety and welfare of all swimmers/guests in the pool and beach areas and where necessary carryout prompt rescue/emergency procedures.Key Roles & ResponsibilitiesOperationTo identify and report hazards and maintenance requirements in the work place and immediately report to the Lifeguard Supervisor / Recreation SupervisorTo check your area on a daily basis. To make sure that it is safe, clean and fit for guests useTo attend daily briefingsEnsure all opening up, closing down procedure are adhered to daily in order to offer smooth efficient serviceTo be fully aware of and work in accordance with the Standard Operating Procedures and Emergency Action Plan for your departmentCarry out a full check on all lifesaving equipment on a daily basis, complete appropriate checklist and advice your problems relating to the equipmentEnsure all areas are clean and equipment is in full working orderEnforce all Recreation Rules and Regulations for the pool and beach useMaintain efficient supervision of the pool and beach using 10/20 ruleBe fully conversant with the Rescue / Emergency procedures and your responsibilities in the event of any emergencyTrainingTo attend and participate in departmental and hotel training to ensure consistent delivery of product & service standards. This also includes regular swimming training, practical and theoretical lifeguard trainingComplete training targets each month and be actively involved in any training organized by the department / hotelComplete Personal Training Records (Training Book)Health & SafetyGive immediate First Aid in the event of an injury or traumaTo be fully aware of the fire emergency evacuation plan and health and safety regulationsTo ensure that all accidents, incidents and hazards are reported immediatelyTo ensure that all equipment and furniture is clean and well maintained and that any hazards are repaired or removed from the operationGeneralPromote a professional image and give full co-operation to all clients with a prompt, caring and helpful attitudeTo work as a team with all colleagues to ensure equality in the workplace is maintained without racial or sexual discriminationTo comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance proceduresMaintain professional confidentiality and never disclose any information relating to the Hotel / Club’s internal affairsMeet all legal requirements under U.A.E law and company policyTo comply with statutory & legal requirements for fire, health & safety and employmentTo report for duty in good time, clean & tidy and wearing the correct departmental uniform standardTo give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the Hotel in response to business and clients needsTo assist in creating an environment which promotes staff morale, encourages employees to have pride in their department and their skills ensuring maximum efficiencyTo assist in the delivery of departmental service standardsAny other duties as and when requested by the Head of DepartmentKey CompetenciesCustomer FocusActively seeks feedback from customers rather than wait for complaintsCritically evaluates one’s own performance and consistently sets high standardsInsists on clarity of roles, functions and tasksSets up and maintains systems of information, ensures procedures are being followedConsistently produces error free outputIs always concerned with maintaining standards accuracy and qualityTeam WorkWilling to share freely knowledge, information, ideas and experience to assist othersGives credit and recognition to othersTalks frequently about the importance of considering other departments as part of the overall teamWorks with and supports others as part of a team both within and across functionsUnderstands the needs to work together to create an environment of cooperation and mutual responsibilityEncourages two-way communications, confirms the message has been understood and seeks feedbackConvey a message, verbally or in writing to both individual and groupsShows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviorsEncourages teamwork within the team as well as with other teams, departments and divisions