About The RoleThe role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives.Core Responsibilities:Manages day-to-day operations of the store to ensure store operations objectives are achievedGreets customers and describes product features and benefits; demonstrates the use and handling of the productEducates clients on brands quality standards and specificationsAdvises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchaseResolves customer complaints and responds to comments in a timely and professional mannerMaintains proper loss prevention standards and ensure compliance with cash handling and theft of productsImplements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelinesImplements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the storeEnsures all products are price tagged and bar-coded before displayEnsures correct rotation of stock on shelves and assist in accurate stock counts as per store requirementsEnsures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorizedEnsures awareness and vigilance at all times of security in the store without any negligenceEnsures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all timeAssists merchandiser and/or store manager in product placement and arrangementMaintains a detailed knowledge of the merchandise/ products stocked in the storeEnsures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the storePeople Management:Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management processDevelops talent within the team by providing guidance, mentoring and coaching to achieve the defined goalsDrives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement