About UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.Are you passionate about ensuring customer satisfaction and ready to embark on an exciting journey with a rapidly growing startup in Dubai? Look no further! At GuestReady, we're seeking individuals with exceptional customer relations skills to fill the pivotal role of Account Manager. This is your golden opportunity to not only advance your career but also contribute to the growth of our company. As an Account Manager, you'll be the primary point of contact for homeowners entrusting us with their properties.ResponsibilitiesPortfolio Management: Expertly oversee a portfolio of accounts.Client Relations: Serve as the key liaison for all matters pertaining to your accounts, fostering trust and respect-based relationships with our valued hosts.Operational Support: Collaborate with our team to ensure the seamless day-to-day operation of our services.Dynamic Pricing: Work closely with the Revenue Manager to identify pricing strategies based on seasonality and events.Problem Solving: Tactfully resolve issues to guarantee the satisfaction of both clients and guests.Performance Tracking: Forecast and monitor key account metrics, delivering progress reports to clients.Onboarding and Relationship Building: Partner with the Sales and onboarding team to welcome new clients and nurture existing relationships.Market Awareness: Stay updated on industry trends, changes, and competitor actions.RequirementsFluent in English; Italian and French speaker is a plusAbility to maintain composure and excel in high-pressure situations.A knack for swiftly identifying solutions to any given problem.Prior experience in delivering host-focused solutions based on their unique needs and satisfaction.A Team Player who thrives in a diverse, cross-cultural work environment.A detail-oriented individual with a relentless commitment to quality.Understand the importance of customer satisfaction and put it at the heart of your work.Flexibility: Willingness to work on-site or remotely, with availability to address client requests, even on weekends.BenefitsGreat working environment within a fast-growing, tightly knitted-teamChallenging and diverse tasks which will let you grow day-by-dayWork with multicultural team members and international teamsExposure to the fast-paced world of high-tech start-upsA dynamic work environment with flat hierarchies and space for your own ideasMedical InsuranceCompetitive commission UAE - Dubai employment visaWe encourage you to apply even if you are missing a skill or two! Don't undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps!Diversity and InclusionGuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.