Job DescriptionCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionTo provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.Provide a warm and friendly welcome, leading guests and seating them at their tableTake telephone bookings and maintain a clear and organized reservations bookAssist in the set-up of tables and displaysMaintain and update guest databaseBe attentive to guests and resolve their complaints where possible, reporting all incidents to supervisorMaintain cleanliness of hostess station and surrounding areas, as well as of all menusMaintain good working relationship with own colleagues, and all other departmentsCorrect preparation of all necessary operational material in the back officeLearn safety, sanitation and hygiene policiesPresent check to guests and performs cashiering function if neededEffectively control guest flow in the restaurant ensuring maximum turnoverAssist in carrying out quarterly, bi-yearly, yearly inventory of operating equipmentTrain waitstaff and bus staff in hostess standardsEnsure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standardsCarry out any other duties as and when assigned by the Management of the HotelAssist other Food & Beverage Outlets in their operations within peak times when neededPersonal AttributesExcellent reading, writing and oral proficiency in EnglishWell-presented and professionally groomed at all timesStrong interpersonal skills and able to establish a good rapport with guests Possess full knowledge of restaurant’s seating/table planComputer knowledge (Microsoft Excel, Word, PowerPoint) QualificationsSecondary educationExperience2 year Hotel experience in F&BAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.