Chief Operating Officer with real estate experience

About the company:Realiste AI is a pioneering force in the realm of real estate investments, holding a distinct global position. Our unparalleled product fuels our rapid expansion, earning us the moniker of the "Google of real estate investments."The Realiste platform streamlines real estate investments for both private and institutional investors in diverse international cities. Powered by cutting-edge AI algorithms, it meticulously evaluates and ranks investment opportunities based on key metrics like projected ROI, growth projections, infrastructure trends, and future market dynamics.Realiste AI exclusively presents a diverse array of real estate properties sourced from institutional sellers including developers, banks, funds, and corporations. Currently, the company primarily focuses on residential properties, with a strong inclination towards new developments owing to their suitability for online transactions.Distinguishing themselves as trailblazers, they provide analytics in more than 110 cities around the world. While established in the UAE, the company is expanding into new markets.Company Principles and Culture:1. Our clients come first. We always prioritize their interests over ours. We only win when our clients win. If our clients lose, we lose too.2. Our AI provides our clients with an advantage over traditional investment methods. We aim to double our clients' earnings while minimizing risks. During times of market volatility, our clients should act 10 times faster than the rest of the market.3. Always act in the company's interests, not your personal interests. If you consistently act in the company's interests, you may manage the budget and make decisions on contracts and payments up to 30 times your earnings from the previous month. This keeps the company healthy and benefits everyone.4. Culture is important. Avoid working with unpleasant people - they won't take responsibility for their words and actions.5. Always make sure the unit economics are positive. Take into account all costs and unit economics (business, your time for the company, offers for clients).6. Take action to prevent downtime. Always consider the real cost of inaction from you and your colleagues in the company.Your main responsibilities will be:Organize uninterrupted operation of the customer support service for a multilingual platform with a focus on the English-speaking users.Support department management (management of the department's work on compliance with internal regulations: timely filling and sending contracts to clients, correctness of data entry, maintenance of analytical tables)Prompt resolution of incoming customer inquiries.Communications with internal departments to resolve customer incidents.Preparation of service contracts in collaboration with the legal department.Monitoring changes in conditions and signing necessary documents.English and Russian language fluency is a mandatory requirement.What We Offer:Base salary of 10 000 AED + bonusesConsideration will be given to relocating the employee, after successful completion of a three-month probationary period.Experience working on an innovative project in the AI and PropTech space.Minimal bureaucracy and fast decision-making.Startup atmosphere, the opportunity to influence the product - lots of freedom and autonomy.Opportunity for growth within the company.To begin the process:1. Apply for this position.2. Once you referred to the onboarding page, complete the form by providing the required information and details as requested. Ensure that you fill in all the necessary fields accurately.We're excited to hear from you and explore how you can contribute to our ambitious goals.Let's revolutionize the proptech industry together!