Reservations Services Agent

Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.Mandarin Oriental, DohaMandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.Main ResponsibilitiesAnswer hotel’s main telephone number and connect guest and colleagues to the correct telephone extensionGreet all callers with warm and sincere greetingProcess and confirm guest reservations made by clients for Rooms, F&B and SpaVerify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callersAccommodate and document special requestsSupports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.Ensure information provided to Guests is accurate and individualizedShow complete product knowledge, understand rate structure and apply rate managementMaintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant ManagerRequirementsSenior School qualification or equivalentDegree or Higher National Diploma equivalent in Hospitality/Hotel/Business ManagementA minimum 2-year experience in a hotel and or administrative position selling in hospitalityPrevious work experience in Reservations or Front OfficePrevious experience working in a 5-star hotel environmentGood knowledge on computer systems i.e MS Office applicationsPrior experience with PMS systemIf you are interested in joining our team apply today!